Accessibility

Assistive Listening Devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Our ALDs transmit sound from a live microphone, directly to a set of headphones. CAPA offers headphones, or you can bring your own if you wish.

ALDs are available free-of-charge at all CAPA venues for all performances on a first-come, first-served basis. If you would like an ALD, please ask an usher or house manager who will retrieve one for you.

• A valid photo ID will be required if using an Assisted Listening Device.

Listen Everywhere, an assistive listening, mobile app, is now available to patrons in the Ohio Theatre, Palace Theatre, and Southern Theatre. Bring your own headphones or ear buds, download the free app, and stream live, high-quality audio directly to your cell phone that can be adjusted to your personal volume preference. Directions will be available throughout the Ohio Theatre, Palace Theatre, and Southern Theatre!

To learn more about Listen Everywhere, watch this video or click here for more details.

*Please request at least two weeks in advance

Sign language interpretation is provided for select performances at CAPA venues throughout the season; interpretation is also available upon request.

Requests for sign language interpreters must be received at least two weeks prior to the event and are subject to the availability of an interpreter.

We offer ASL interpreters at most Broadway in Columbus main season Saturday matinees. Just let the ticket office know when you purchase your ticket, so you can be seated in the appropriate section.

Signed performances for the 2023-24 Broadway in Columbus season:
MJ – Saturday, September 14, 2023 | 2 pm
Book of Mormon – Sunday, October 13 | 1 pm
Dr. Seuss’ How The Grinch Stole Christmas! The Musical – Saturday, December 7 | 3 pm & 7 pm
Peter Pan – Saturday, January 18, 2025 | 2 pm
& Juliet – Saturday, February 22, 2025 | 2 pm
Funny Girl – Saturday, March 29, 2025 | 2 pm
A Beautiful Noise – Saturday, April 26, 2025 | 2 pm
Kimberly Akimbo – Saturday, June 7, 2025 | 2 pm
Hamilton – Saturday, July 12, 2025 | 2 pm & Sunday, July 20, 2025 | 1 pm

If you would like a Braille program, please let us know at least three weeks before the performance so we can accommodate you.

To submit a request, please email access@capa.com.

Audio description is available for select performances in all CAPA theatres (Ohio, Palace, Southern, Lincoln, Riffe, McCoy, Drexel). Using a single earpiece, trained audio describers give live verbal descriptions of non-verbal parts of the show (actions, costumes, scenery and other visual elements on stage.)

Audio description begins with show notes 15 to 20 minutes prior to the start of the performance and requires an assistive listening device.

Headsets are available free-of-charge at all venues for all performances on a first-come, first-served basis. You are welcome to bring your own headphones if you prefer.

*Please request at least two weeks in advance

To submit a request, please email access@capa.com.

The Drexel Theatre offers Sony closed-caption glasses for deaf or HOH patrons. The captions are projected onto the glasses and appear to float about 10 feet in front of the user.

The main entrance of all CAPA venues are handicap accessible.

All CAPA venues have courtesy wheelchairs available upon request. Upon arrival, please ask one of our ushers, house managers, or ticket office staff for assistance.

CAPA offers both seating areas for wheelchairs, as well as seats for transfers in all venues. For wheelchair seating, please notify our staff when purchasing tickets. This can be done in person at the CAPA Ticket Center, or by phone at 614-469-0939. If you have any trouble with your seating at the venue, please ask for a house manager and we will help you.

CAPA does not directly manage nearby parking garages. For more information on accessible parking in nearby parking garages, please contact them directly.

• Ohio Theatre Directions & Parking Information
• Palace Theatre Directions & Parking Information
• Southern Theatre Directions & Parking Information
• Riffe Center Theatres Directions & Parking Information
• Lincoln Theatre Directions & Parking Information

McCoy Center: Accessible parking is limited and located in the NAPLS Administrative/ Mt Carmel Medical Group lot, located off of 605 High Street.

Venues will make every effort to post signage on theatre entrances if shows have flashing lights.

Registered service animals are welcome in all the CAPA theatres and facilities. If you intend to bring a service animal to a performance, please notify your ticket representative at the time of purchase so that an aisle seat may be reserved for you. Your service dog must be wearing a vest or some sort of identification as a service animal to the performance.

All CAPA venues have at least one accessible restroom available to patrons.